Algoritmi | User | Sérgio Dinis Teixeira Sousa

Sérgio Dinis Teixeira Sousa

Sérgio Dinis Teixeira Sousa

At Algoritmi

Senior Researcher with PhD

Member of the IEM R&D Group

Academic Degree

PhD

Current Position

Assistant Professor at Escola de Engenharia da Universidade do Minho

Personal Webpage

http://pessoais.dps.uminho.pt/sds/

Personal Email

sds@dps.uminho.pt

Orcid

0000-0002-3631-6440

Researcher ID

B-6431-2009

Ciência ID

A41E-A26D-1B1D

Google Scholar

h-index

14

Publications

77

Editorial

0

Citations

667

Q1 / Q2

22

About Me



Automated System for Transportation and Separation of Textile-Cutting Surpluses: A Case Study in a Portuguese Clothing Company

Sustainability

2025 | journal-article

A scenario-based framework for strategic inspection decision-making in high-volume production environments

International Journal of Quality & Reliability Management

2025 | journal-article

Automated System for Transportation and Separation of Textile Cutting Surpluses: a Case Study

2025 | preprint

Water Infrastructure Asset Management

2025 | book-chapter

Water infrastructure asset management: A contribution to reducing disruptions in the supply system

Developing Dynamic and Sustainable Supply Chains to Achieve Sustainable Development Goals

2025 | book-chapter

Adaptation of the QRQC Methodology to a Manual Intensive Industry

International Conference on Quality Engineering and Management

2024 | conference-paper

Assessment of Alternative Quality Control Plans in Dynamic Contexts: A Simulation Approach

Lecture Notes in Mechanical Engineering

2024 | conference-paper

Contribution to Reduce Type II Error at the End-of-Line Inspection at an Automotive Industry Supplier

International Conference on Quality Engineering and Management

2024 | conference-paper

Dashboard Development for the Quality Department of a Company from the Automotive Industry

2024 | book-chapter

Improving a Logistic Complaints Process Through a Six Sigma Project

IEEE International Conference on Industrial Engineering and Engineering Management

2024 | conference-paper

Inspection Planning Improvement Framework Based on the PDCA Cycle

2024 | book-chapter

Quality costs and Industry 4.0: inspection strategy modelling and reviewing

International Journal of Advanced Manufacturing Technology

2024 | journal-article

IMPACT OF ORDER SIZE ON QUALITY COST OF 100% INSPECTION: A Simulation Approach

International Conference on Production Economics and Project Evaluation (icopev)

2023 | journal-article

Implementation of a Quality Cost Management Model: Case Study from the Textile Industry Sector

IFIP Advances in Information and Communication Technology

2023 | conference-paper

Quality Control in Remanufacturing: Distinguishing Features and Techniques

Lecture Notes in Mechanical Engineering

2023 | journal-article

USING COST OF QUALITY TO SELECT ALTERNATIVE SUPPLIERS AND DETERMINE INCOMING INSPECTION IN DYNAMIC CONTEXTS

Proceedings of International Conference on Computers and Industrial Engineering, CIE

2023 | conference-paper

Wastes Identification Through Kaizen Events: A Case Study in the Automotive Sector

Lecture Notes in Mechanical Engineering

2023 | conference-paper

Assessing a customer complaint indicator: a case study in the automotive sector

International Conference on Quality Engineering and Management

2022 | conference-paper

Quality Cost of 100% Inspection on Manufacturing Processes: Advantages of using a Simulation Approach

IEEE International Conference on Industrial Engineering and Engineering Management

2022 | conference-paper

A decision-making model for the rework of defective products

International Journal of Quality and Reliability Management

2021 | journal-article

Adaptation mechanisms and service quality dimensions in dynamic and turbulent environments: Empirical results

Advances in Transdisciplinary Engineering

2021 | conference-paper

Application of Taguchi Method for the Analysis of a Multiple Air Jet Impingement System with and without Target Plate Motion

International Journal of Heat and Mass Transfer

2021 | journal-article

Inspection and Repair Cost Modeling Granularity: A Pragmatic Approach

2021 International Conference on Decision Aid Sciences and Application, DASA 2021

2021 | conference-paper

A framework to improve training and development of workers' technical skills: Effects on operational performance during company relocation

Procedia Manufacturing

2020 | conference-paper

A proposed representative sampling methodology

Proceedings of the European Conference on Research Methods in Business and Management Studies

2020 | conference-paper

Assessing the COVID-19 Performance Indicators Used in the Portuguese Daily Situation Report

2020 International Conference on Decision Aid Sciences and Application, DASA 2020

2020 | conference-paper

Developing organisational learning through QC story

Total Quality Management and Business Excellence

2020 | journal-article

Framework to determine the quality cost and risk of alternative control plans in uncertain contexts

International Journal of Industrial Engineering : Theory Applications and Practice

2020 | journal-article

Industry practices on the rework of defective products: survey results

TQM Journal

2020 | journal-article

New performance indicators for the health and safety domain: A benchmarking use perspective

Safety, Reliability and Risk Analysis: Theory, Methods and Applications: Volume 1

2020 | book-chapter

Performance indicators in the construction industry: A study with Portuguese companies

IOP Conference Series: Materials Science and Engineering

2020 | conference-paper

Productivity improvement of transmission electron microscopes - A case study

Procedia Manufacturing

2020 | conference-paper

Service quality factors in the construction sector: A literature review

IOP Conference Series: Materials Science and Engineering

2020 | conference-paper

Supplier pre-qualification method for the Portuguese construction industry

Procedia Manufacturing

2020 | conference-paper

Worker Location-Based Safety Performance Indicator

Studies in Systems, Decision and Control

2020 | book-chapter

A dynamic programming model for designing a quality control plan in a manufacturing process

Procedia Manufacturing

2019 | conference-paper

Application of DOE for the Study of a Multiple Jet Impingement System

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

2019 | conference-paper

Global process effectiveness: When overall equipment effectiveness meets adherence to schedule

Procedia Manufacturing

2019 | conference-paper

Integrating quality costs and real time data to define quality control

Procedia Manufacturing

2019 | conference-paper

Quality control strategy based on quality cost models with uncertain parameters

Proceedings of International Conference on Computers and Industrial Engineering, CIE

2019 | conference-paper

Developing dashboards for SMEs to improve performance of productive equipment and processes

Journal of Industrial Information Integration

2018 | journal-article

Evolution of process capability in a manufacturing process

Journal of Management Analytics

2018 | journal-article

Key inefficiencies and improvement opportunities in the textile sector: A case study

Advances in Transdisciplinary Engineering

2018 | conference-paper

Knowledge management in a dynamic manufacturing context: A case study

Advances in Transdisciplinary Engineering

2018 | conference-paper

Use of analytic hierarchy process (AHP) to support the decision-making about destination of a batch of defective products with alternatives of rework and discard

Springer Proceedings in Mathematics and Statistics

2018 | conference-paper

Application of Lean Production Principles and Tools for Quality Improvement of Production Processes in a Carton Company

Procedia Manufacturing

2017 | conference-paper

Application of SPC and Quality Tools for Process Improvement

Procedia Manufacturing

2017 | conference-paper

Design Procedure to Develop Dashboards Aimed at Improving the Performance of Productive Equipment and Processes

Procedia Manufacturing

2017 | conference-paper

Implementing the balanced scorecard in excel for small and medium enterprises

IEEE International Conference on Industrial Engineering and Engineering Management

2017 | conference-paper

Performance assessment system development based on performance prism in social services

IEEE International Conference on Industrial Engineering and Engineering Management

2017 | conference-paper

Performance prism applicability in the social service sector

Proceedings of International Conference on Computers and Industrial Engineering, CIE

2017 | conference-paper

A fuzzy logic approach in the definition of risk acceptance boundaries in occupational safety and health

ASCE-ASME Journal of Risk and Uncertainty in Engineering Systems, Part B: Mechanical Engineering

2016 | journal-article

Gestão dos custos da qualidade em apoio à tomada de decisão

2016 | other

INITIAL LITERATURE REVIEW: ACHIEVING OPERATIONAL EXCELLENCE IN SMES THROUGH THE INTEGRATION BETWEEN CONTINUOUS IMPROVEMENT AND INNOVATION

Proceedings of the 3rd International Conference on Project Evaluation (Icopev 2016)

2016 | journal-article

Lean Six Sigma Project for Productivity Enhancement

Transactions on Engineering Technologies

2016 | journal-article

Methodology for uncertainty characterization of performance measures

International Journal of Quality and Reliability Management

2016 | journal-article

On the estimation of hospital beds occupancy after hip surgery

IEEE International Conference on Industrial Engineering and Engineering Management

2016 | conference-paper

Statistical process control automation in the final inspection process: An industrial case study

IEEE International Conference on Industrial Engineering and Engineering Management

2016 | conference-paper

The dyad partnership-credibility and the qualification of suppliers

2016 | other

The impact of iso 9001:2015 on iso 22000 and food safety management systems (FSMS)

Quality - Access to Success

2016 | journal-article

Graph theory approach to quantify uncertainty of performance measures

International Journal for Quality Research

2015 | journal-article

Implementation of a lean six sigma project in a production line

Lecture Notes in Engineering and Computer Science

2015 | conference-paper

Measuring and managing operational risk in industrial processes

FME Transactions

2015 | journal-article

Prioritizing quality problems in SMEs: A methodology

TQM Journal

2015 | journal-article

Uma metodologia de diagnóstico de problemas de qualidade em PME

Fundição

2015 | journal-article

Uncertainty characterization of performance measure: A fuzzy logic approach

Transactions on Engineering Technologies: World Congress on Engineering and Computer Science 2014

2015 | book-chapter

Classifying and Systemising Uncertainty and Instability - a Dynamic social Network approach to Risk,

2014 | other

Lean Six Sigma in internal logistics: A case study

IAENG Transactions on Engineering Sciences - Special Issue of the International MultiConference of Engineers and Computer Scientists, IMECS 2013 and World Congress on Engineering, WCE 2013

2014 | conference-paper

On the quantification of uncertainty of performance measures

Proceedings of 2100 Projects Association Joint Conferences

2014 | journal-article

The application of a fuzzy approach to the analysis of OSH practitioners level of risk acceptance

ASME International Mechanical Engineering Congress and Exposition, Proceedings (IMECE)

2014 | conference-paper

Uncertainty assessment of performance indicators

2014 | other

Using fuzzy logic to characterize uncertainty during the design and use stages of performance measurement

Lecture Notes in Engineering and Computer Science

2014 | conference-paper

Avaliação da qualidade dos dados em medidas de desempenho na área de segurança e saúde no trabalho

2013 | other

Data quality assessment for performance measures in the area of safety and health at work

Occupational Safety and Hygiene - Proceedings of the International Symposium on Occupational Safety and Hygiene, SHO 2013

2013 | conference-paper

On the use of quality tools: A case study

Lecture Notes in Engineering and Computer Science

2013 | journal-article

Quantification of Uncertainty of Performance Measures Using Graph Theory

2013 | other

Resource constrained project scheduling with general precedence relations optimized with SAT

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

2013 | conference-paper

Uncertainty components in performance measures

Lecture Notes in Electrical Engineering

2013 | conference-paper

Using project six sigma and lean concepts in internal logistics

Lecture Notes in Engineering and Computer Science

2013 | journal-article

Data Quality Assessment in Performance Measurement

Lecture Notes in Engineering and Computer Science

2012 | conference-paper

Diagnosis of quality problems in a footwear SME

Lecture Notes in Engineering and Computer Science

2012 | conference-paper

Using six sigma to improve complaints handling

Lecture Notes in Engineering and Computer Science

2012 | conference-paper

Integrated Management Systems - SIG: A model for SMEs

Sho2011: International Symposium on Occupational Safety and Hygiene

2011 | book

Quality improvement practices adopted by industrial companies in Portugal

Proceedings of the World Congress on Engineering 2011, WCE 2011

2011 | journal-article

Sistema Integrado de Gestão – SIG: Um modelo para as PMEs

Colóquio Internacional de Segurança e Higiene Ocupacionais - SHO2011 (International Symposium on Occupational Health and Hygiene)

2011 | conference-paper

Application of the Six Sigma methodology in customer complaints management

in program and proceedings of the 21st Annual conference of the Production and Operations Management Society - POM 2010

2010 | conference-paper

Development of a performance measurement framework for SMEs

Total Quality Management & Business Excellence

2010 | journal-article

Fuzzy Performance Measures in a High Uncertainty Context

IX Congreso Galego de Estatística e Investigación de Operacións

2010 | conference-paper

Improvement of after-sales maintenance service using TPM principles

Reliability, Risk and Safety: Back to the Future

2010 | journal-article

The 8D methodology: An effective way to reduce recurrence of customer complaints?

WCE 2010 - World Congress on Engineering 2010

2010 | journal-article

Novos Indicadores de Desempenho em Matéria de Segurança e Saúde no Trabalho: Perspectiva de Utilização em Benchmarking

Colóquio Internacional sobre Segurança e Higiene Ocupacionais - SHO2008

2008 | conference-paper

O contributo das quatro matrizes do QFD para um sistema de melhoria contínua

33º Colóquio da Qualidade

2008 | conference-abstract

On the design of a sustainable performance measurement system (PMS) in a turbulent environment

First international conference on Business Sustainability

2008 | conference-paper

The continuous improvement process in practice

ICQR 2007 - Proceedings of the 5th International Conference on Quality and Reliability

2008 | conference-paper

Performance measures in English small and medium enterprises: Survey results

Benchmarking

2006 | journal-article

Quality improvement through performance measurement in SMEs

11th World Congress for Total Quality Management

2006 | conference-paper

Performance measures and quality tools in Portuguese small and medium enterprises: Survey results

Total Quality Management and Business Excellence

2005 | journal-article

Locomoção em robótica autónoma : integração do desvio de obstáculos

1998 | dissertation-thesis

No title available

No journal available

No publication date available

No title available

No journal available

No publication date available

No title available

No journal available

No publication date available

Init End Change Value

Automated System for Transportation and Separation of Textile-Cutting Surpluses: A Case Study in a Portuguese Clothing Company

Sustainability

2025 | journal-article

A scenario-based framework for strategic inspection decision-making in high-volume production environments

International Journal of Quality & Reliability Management

2025 | journal-article

Automated System for Transportation and Separation of Textile Cutting Surpluses: a Case Study

2025 | preprint

Water Infrastructure Asset Management

2025 | book-chapter

Water infrastructure asset management: A contribution to reducing disruptions in the supply system

Developing Dynamic and Sustainable Supply Chains to Achieve Sustainable Development Goals

2025 | book-chapter

Adaptation of the QRQC Methodology to a Manual Intensive Industry

International Conference on Quality Engineering and Management

2024 | conference-paper

Assessment of Alternative Quality Control Plans in Dynamic Contexts: A Simulation Approach

Lecture Notes in Mechanical Engineering

2024 | conference-paper

Contribution to Reduce Type II Error at the End-of-Line Inspection at an Automotive Industry Supplier

International Conference on Quality Engineering and Management

2024 | conference-paper

Dashboard Development for the Quality Department of a Company from the Automotive Industry

2024 | book-chapter

Improving a Logistic Complaints Process Through a Six Sigma Project

IEEE International Conference on Industrial Engineering and Engineering Management

2024 | conference-paper

Inspection Planning Improvement Framework Based on the PDCA Cycle

2024 | book-chapter

Quality costs and Industry 4.0: inspection strategy modelling and reviewing

International Journal of Advanced Manufacturing Technology

2024 | journal-article

IMPACT OF ORDER SIZE ON QUALITY COST OF 100% INSPECTION: A Simulation Approach

International Conference on Production Economics and Project Evaluation (icopev)

2023 | journal-article

Implementation of a Quality Cost Management Model: Case Study from the Textile Industry Sector

IFIP Advances in Information and Communication Technology

2023 | conference-paper

Quality Control in Remanufacturing: Distinguishing Features and Techniques

Lecture Notes in Mechanical Engineering

2023 | journal-article

USING COST OF QUALITY TO SELECT ALTERNATIVE SUPPLIERS AND DETERMINE INCOMING INSPECTION IN DYNAMIC CONTEXTS

Proceedings of International Conference on Computers and Industrial Engineering, CIE

2023 | conference-paper

Wastes Identification Through Kaizen Events: A Case Study in the Automotive Sector

Lecture Notes in Mechanical Engineering

2023 | conference-paper

Assessing a customer complaint indicator: a case study in the automotive sector

International Conference on Quality Engineering and Management

2022 | conference-paper

Quality Cost of 100% Inspection on Manufacturing Processes: Advantages of using a Simulation Approach

IEEE International Conference on Industrial Engineering and Engineering Management

2022 | conference-paper

A decision-making model for the rework of defective products

International Journal of Quality and Reliability Management

2021 | journal-article

Adaptation mechanisms and service quality dimensions in dynamic and turbulent environments: Empirical results

Advances in Transdisciplinary Engineering

2021 | conference-paper

Application of Taguchi Method for the Analysis of a Multiple Air Jet Impingement System with and without Target Plate Motion

International Journal of Heat and Mass Transfer

2021 | journal-article

Inspection and Repair Cost Modeling Granularity: A Pragmatic Approach

2021 International Conference on Decision Aid Sciences and Application, DASA 2021

2021 | conference-paper

A framework to improve training and development of workers' technical skills: Effects on operational performance during company relocation

Procedia Manufacturing

2020 | conference-paper

A proposed representative sampling methodology

Proceedings of the European Conference on Research Methods in Business and Management Studies

2020 | conference-paper

Assessing the COVID-19 Performance Indicators Used in the Portuguese Daily Situation Report

2020 International Conference on Decision Aid Sciences and Application, DASA 2020

2020 | conference-paper

Developing organisational learning through QC story

Total Quality Management and Business Excellence

2020 | journal-article

Framework to determine the quality cost and risk of alternative control plans in uncertain contexts

International Journal of Industrial Engineering : Theory Applications and Practice

2020 | journal-article

Industry practices on the rework of defective products: survey results

TQM Journal

2020 | journal-article

New performance indicators for the health and safety domain: A benchmarking use perspective

Safety, Reliability and Risk Analysis: Theory, Methods and Applications: Volume 1

2020 | book-chapter

Performance indicators in the construction industry: A study with Portuguese companies

IOP Conference Series: Materials Science and Engineering

2020 | conference-paper

Productivity improvement of transmission electron microscopes - A case study

Procedia Manufacturing

2020 | conference-paper

Service quality factors in the construction sector: A literature review

IOP Conference Series: Materials Science and Engineering

2020 | conference-paper

Supplier pre-qualification method for the Portuguese construction industry

Procedia Manufacturing

2020 | conference-paper

Worker Location-Based Safety Performance Indicator

Studies in Systems, Decision and Control

2020 | book-chapter

A dynamic programming model for designing a quality control plan in a manufacturing process

Procedia Manufacturing

2019 | conference-paper

Application of DOE for the Study of a Multiple Jet Impingement System

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

2019 | conference-paper

Global process effectiveness: When overall equipment effectiveness meets adherence to schedule

Procedia Manufacturing

2019 | conference-paper

Integrating quality costs and real time data to define quality control

Procedia Manufacturing

2019 | conference-paper

Quality control strategy based on quality cost models with uncertain parameters

Proceedings of International Conference on Computers and Industrial Engineering, CIE

2019 | conference-paper

Developing dashboards for SMEs to improve performance of productive equipment and processes

Journal of Industrial Information Integration

2018 | journal-article

Evolution of process capability in a manufacturing process

Journal of Management Analytics

2018 | journal-article

Key inefficiencies and improvement opportunities in the textile sector: A case study

Advances in Transdisciplinary Engineering

2018 | conference-paper

Knowledge management in a dynamic manufacturing context: A case study

Advances in Transdisciplinary Engineering

2018 | conference-paper

Use of analytic hierarchy process (AHP) to support the decision-making about destination of a batch of defective products with alternatives of rework and discard

Springer Proceedings in Mathematics and Statistics

2018 | conference-paper

Application of Lean Production Principles and Tools for Quality Improvement of Production Processes in a Carton Company

Procedia Manufacturing

2017 | conference-paper

Application of SPC and Quality Tools for Process Improvement

Procedia Manufacturing

2017 | conference-paper

Design Procedure to Develop Dashboards Aimed at Improving the Performance of Productive Equipment and Processes

Procedia Manufacturing

2017 | conference-paper

Implementing the balanced scorecard in excel for small and medium enterprises

IEEE International Conference on Industrial Engineering and Engineering Management

2017 | conference-paper

Performance assessment system development based on performance prism in social services

IEEE International Conference on Industrial Engineering and Engineering Management

2017 | conference-paper

Performance prism applicability in the social service sector

Proceedings of International Conference on Computers and Industrial Engineering, CIE

2017 | conference-paper

A fuzzy logic approach in the definition of risk acceptance boundaries in occupational safety and health

ASCE-ASME Journal of Risk and Uncertainty in Engineering Systems, Part B: Mechanical Engineering

2016 | journal-article

Gestão dos custos da qualidade em apoio à tomada de decisão

2016 | other

INITIAL LITERATURE REVIEW: ACHIEVING OPERATIONAL EXCELLENCE IN SMES THROUGH THE INTEGRATION BETWEEN CONTINUOUS IMPROVEMENT AND INNOVATION

Proceedings of the 3rd International Conference on Project Evaluation (Icopev 2016)

2016 | journal-article

Lean Six Sigma Project for Productivity Enhancement

Transactions on Engineering Technologies

2016 | journal-article

Methodology for uncertainty characterization of performance measures

International Journal of Quality and Reliability Management

2016 | journal-article

On the estimation of hospital beds occupancy after hip surgery

IEEE International Conference on Industrial Engineering and Engineering Management

2016 | conference-paper

Statistical process control automation in the final inspection process: An industrial case study

IEEE International Conference on Industrial Engineering and Engineering Management

2016 | conference-paper

The dyad partnership-credibility and the qualification of suppliers

2016 | other

The impact of iso 9001:2015 on iso 22000 and food safety management systems (FSMS)

Quality - Access to Success

2016 | journal-article

Graph theory approach to quantify uncertainty of performance measures

International Journal for Quality Research

2015 | journal-article

Implementation of a lean six sigma project in a production line

Lecture Notes in Engineering and Computer Science

2015 | conference-paper

Measuring and managing operational risk in industrial processes

FME Transactions

2015 | journal-article

Prioritizing quality problems in SMEs: A methodology

TQM Journal

2015 | journal-article

Uma metodologia de diagnóstico de problemas de qualidade em PME

Fundição

2015 | journal-article

Uncertainty characterization of performance measure: A fuzzy logic approach

Transactions on Engineering Technologies: World Congress on Engineering and Computer Science 2014

2015 | book-chapter

Classifying and Systemising Uncertainty and Instability - a Dynamic social Network approach to Risk,

2014 | other

Lean Six Sigma in internal logistics: A case study

IAENG Transactions on Engineering Sciences - Special Issue of the International MultiConference of Engineers and Computer Scientists, IMECS 2013 and World Congress on Engineering, WCE 2013

2014 | conference-paper

On the quantification of uncertainty of performance measures

Proceedings of 2100 Projects Association Joint Conferences

2014 | journal-article

The application of a fuzzy approach to the analysis of OSH practitioners level of risk acceptance

ASME International Mechanical Engineering Congress and Exposition, Proceedings (IMECE)

2014 | conference-paper

Uncertainty assessment of performance indicators

2014 | other

Using fuzzy logic to characterize uncertainty during the design and use stages of performance measurement

Lecture Notes in Engineering and Computer Science

2014 | conference-paper

Avaliação da qualidade dos dados em medidas de desempenho na área de segurança e saúde no trabalho

2013 | other

Data quality assessment for performance measures in the area of safety and health at work

Occupational Safety and Hygiene - Proceedings of the International Symposium on Occupational Safety and Hygiene, SHO 2013

2013 | conference-paper

On the use of quality tools: A case study

Lecture Notes in Engineering and Computer Science

2013 | journal-article

Quantification of Uncertainty of Performance Measures Using Graph Theory

2013 | other

Resource constrained project scheduling with general precedence relations optimized with SAT

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

2013 | conference-paper

Uncertainty components in performance measures

Lecture Notes in Electrical Engineering

2013 | conference-paper

Using project six sigma and lean concepts in internal logistics

Lecture Notes in Engineering and Computer Science

2013 | journal-article

Data Quality Assessment in Performance Measurement

Lecture Notes in Engineering and Computer Science

2012 | conference-paper

Diagnosis of quality problems in a footwear SME

Lecture Notes in Engineering and Computer Science

2012 | conference-paper

Using six sigma to improve complaints handling

Lecture Notes in Engineering and Computer Science

2012 | conference-paper

Integrated Management Systems - SIG: A model for SMEs

Sho2011: International Symposium on Occupational Safety and Hygiene

2011 | book

Quality improvement practices adopted by industrial companies in Portugal

Proceedings of the World Congress on Engineering 2011, WCE 2011

2011 | journal-article

Sistema Integrado de Gestão – SIG: Um modelo para as PMEs

Colóquio Internacional de Segurança e Higiene Ocupacionais - SHO2011 (International Symposium on Occupational Health and Hygiene)

2011 | conference-paper

Application of the Six Sigma methodology in customer complaints management

in program and proceedings of the 21st Annual conference of the Production and Operations Management Society - POM 2010

2010 | conference-paper

Development of a performance measurement framework for SMEs

Total Quality Management & Business Excellence

2010 | journal-article

Fuzzy Performance Measures in a High Uncertainty Context

IX Congreso Galego de Estatística e Investigación de Operacións

2010 | conference-paper

Improvement of after-sales maintenance service using TPM principles

Reliability, Risk and Safety: Back to the Future

2010 | journal-article

The 8D methodology: An effective way to reduce recurrence of customer complaints?

WCE 2010 - World Congress on Engineering 2010

2010 | journal-article

Novos Indicadores de Desempenho em Matéria de Segurança e Saúde no Trabalho: Perspectiva de Utilização em Benchmarking

Colóquio Internacional sobre Segurança e Higiene Ocupacionais - SHO2008

2008 | conference-paper

O contributo das quatro matrizes do QFD para um sistema de melhoria contínua

33º Colóquio da Qualidade

2008 | conference-abstract

On the design of a sustainable performance measurement system (PMS) in a turbulent environment

First international conference on Business Sustainability

2008 | conference-paper

The continuous improvement process in practice

ICQR 2007 - Proceedings of the 5th International Conference on Quality and Reliability

2008 | conference-paper

Performance measures in English small and medium enterprises: Survey results

Benchmarking

2006 | journal-article

Quality improvement through performance measurement in SMEs

11th World Congress for Total Quality Management

2006 | conference-paper

Performance measures and quality tools in Portuguese small and medium enterprises: Survey results

Total Quality Management and Business Excellence

2005 | journal-article

Locomoção em robótica autónoma : integração do desvio de obstáculos

1998 | dissertation-thesis

No title available

No journal available

No publication date available

No title available

No journal available

No publication date available

No title available

No journal available

No publication date available

Start End Term Value
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