Automatic classification of personal conflict styles in conflict resolution

By Carneiro, D.; Gomes, M.; Novais, P.; Andrade, F.; Neves, J.

2011

Abstract

The use of technology to support conflict resolution is nowadays well established. Moreover, technological solutions are not only used to solve traditional conflicts but also to solve conflicts that emerge in virtual environments. Therefore, a new field of research has been developing in which the use of Artificial Intelligence techniques can significantly improve the conflict resolution process. In this paper we focus on developing conflict resolution models that are able to classify the disputant parties according to their personal conflict style. Moreover, we present a dynamic conflict resolution model that is able to use that information to adapt strategies in real time according to significant changes in the context of interaction. To do it we follow a novel approach in which an intelligent environment supports the lifecycle of the conflict resolution model with the provision of important context knowledge.

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